Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the services provided by Lux Barbers, a barbershop located in Leatherhead, Surrey, United Kingdom. By booking an appointment, walking into our premises, or using our website, you confirm that you have read, understood, and agreed to these Terms in full.

These Terms constitute a legally binding agreement between you (the "Client") and Lux Barbers ("we", "us", "our"). If you do not agree with any part of these Terms, please refrain from using our services.

2. Bookings & Walk In's

We welcome both walk-ins and bookings by phone. Please arrive on time for your appointment. If you are late, we may need to shorten your service or reschedule depending on availability.

3. Cancellations & No-Shows

If you are unable to attend your appointment, we kindly ask that you provide as much notice as possible. Repeated missed appointments without notice may result in refusal of future bookings.

4. Our Services

Lux Barbers provides professional grooming services including haircuts, beard trims, and related treatments. All services are delivered with care and attention to detail to meet your expectations.

5. Pricing & Payment

All payments are made in-store upon completion of the service. Our prices are displayed clearly in our store and may be updated from time to time without prior notice. A few of our more common services are displayed on our website with clear pricing. Promotional offers, discounts, and loyalty rewards cannot be combined unless explicitly stated or agreed with one of our barbers in our store.

6. Client Conduct

Lux Barbers is committed to providing a welcoming, safe, and comfortable environment for all clients and staff. We expect all clients to conduct themselves respectfully whilst on our premises.

• Abusive, threatening, discriminatory, or inappropriate behaviour towards staff or other clients will not be tolerated under any circumstances.
• Any client behaving in an unacceptable manner will be asked to leave the premises immediately and may be refused future services.
• Lux Barbers operates a zero-tolerance policy on harassment, including verbal, physical, or sexual harassment.
• Clients are responsible for any damage caused to our property through negligent or deliberate action and may be liable for the cost of repair or replacement.
• The use of mobile phones during a service is discouraged as it can interfere with the barber's work. We appreciate your cooperation.

7. Health & Safety

The health and safety of our clients and staff is our highest priority. The following conditions apply to all visits to Lux Barbers:

• Clients must inform their barber of any known scalp conditions, allergies, skin sensitivities, or relevant medical conditions prior to the service beginning.
• Lux Barbers reserves the right to decline service to any client if, in the barber's professional judgement, proceeding could pose a risk to the client's or barber's health and safety.
• If a client is feeling unwell, particularly with symptoms of a contagious illness, we kindly ask that you reschedule your appointment to protect our barbers and other clients.
• All cutting tools including scissors, clippers, and razors are sanitised between every client in accordance with best practice barbering hygiene standards.
• Lux Barbers complies with all relevant UK health and safety legislation, including The Health and Safety at Work Act 1974 and applicable local regulations in Surrey.
• In the event of an allergic reaction or adverse response to a product or service, clients should inform their barber immediately so appropriate action can be taken.

8. Liability

Whilst Lux Barbers takes every reasonable care to provide a safe and professional service, our liability is limited as follows:

• Lux Barbers shall not be liable for any loss, damage, or injury arising from the failure of a client to disclose relevant health or allergy information prior to a service.
• Our total liability to you for any claim arising out of or in connection with the provision of our services shall not exceed the total amount paid by you for the specific service in question.
• Lux Barbers accepts no liability for any personal belongings left unattended on our premises. Clients are responsible for their own property at all times.
• Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded under UK law.
• We are not responsible for dissatisfaction with a hairstyle that was completed in accordance with the client's own instructions.

12. Changes to These Terms

Lux Barbers reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon publication on our website or display at our Leatherhead premises.

13. Contact Us

If you have any questions about these Terms and Conditions, or wish to exercise any of your rights as a client, please contact Lux Barbers using the details below: